Coxhoe Medical Practice - Our Team Cares
Welcome!
Thanks for visiting our surgery website where we hope you will find a user-friendly layout and a wealth of information about us.
Use the buttons above and "Quick Links" to the right to find out when we’re open and what to do when we’re not, learn about our services and ethos, and catch up on our latest news.
We are a welcoming practice and we strive always to provide the best possible care for our patients.
Opening Hours
The surgery is open from 8am-6pm Monday to Friday. The front doors will be be open during this period of time and we will stay open at lunch time, but please be advised we may be running with limited reception staff between 12-2pm so please be patient during these times. Although the surgery opens at 8am, only the emergency line will operate from this time. Please see below for information on the appointments and prescriptions lines:
Emergencies/Home Visits - 8am-6pm - 0191 3770215
**Please do not use this number to access non urgent appointments**
Appointments/General Enquiries - 8.30am-6pm - 01913770340
Prescriptions - 11am-4pm - 0191 3770604
**Please allow 48 working hours for your prescription to be ready as your chosen pharmacy**
Please also be aware the surgery closes at 12pm on the third Thursday of each month for staff training, this includes all phone lines, in the event of an emergency please dial 999, for anything less serious but still requiring same day help/advice please ring 111.
Changes to how the NHS prescribes 'over the counter' medication for minor health conditions.
In March 2018, NHS England published guidance about reducing the prescribing of medicines or treatments that are available to buy over the counter. This means certain medications may no longer be prescribed if you can buy them. Pharmacists can advise patients on self-care and provide information on the lowest cost versions of medicines available. You also don't need an appointment to speak to a pharmacist.
By reducing the amount the NHS spends on treating these minor health conditions, the NHS can give priority to treatments for patients with more serious condition such as cancer and mental health problems.
Medicines available to buy over the counter will not be routinely prescribed for the following:
- Acute sore throat
- Conjunctivitis
- Coughs, colds, and nasal congestion
- Diarrhoea (adults)
- Dry eyes/sore tired eyes
- Ear wax
- Infant colic
- Infrequent constipation
- Mild to moderate hay fever
- Mild irritant dermatitis
- Minor burns or scalds
- Mouth ulcers
- Oral thrush
- Sun protection
- Travel sickness
- Warts and verrucae
In special cases, some individual patients may still be prescribed medication or treatment that is available over the counter.
If you have any questions, please speak to your local pharmacist, or contact the practice pharmacist.
Coronavirus
Coronavirus remains active in our community. We kindly ask patients to wear a mask or face covering when in the surgery building. Please do not come to the surgery if you have tested positive for coronavirus or have symptoms of coronavirus unless asked to do so by a doctor.
If you are unwell and need help during surgery opening hours, then please phone the surgery on 0191 3770340 (0191 3770215 if urgent) and explain to the receptionist, they will get a Doctor or Nurse Practitioner to call you back. If it is out of hours, then access 111 either online or by phone. 111: NHS 111 Online; 119 To arrange a test
For all other GP problems, or for results or nurse appointments, please either use the NHS App (NHS App) or phone the surgery on 0191 3770340.
Remember you can also phone your favourite pharmacy for advice on medicines and minor ailments.
We apologise for any delays or inconvenience caused by the severe pressure on appointments during the pandemic.
Online
Our registered patients can order a repeat prescription, see their medical records and test results online. The best way to access this information is via the NHS App. For security and confidentiality reasons users must register and these services are password protected.
Many problems can be dealt with via an e-Consult, but DO NOT use e-consult for any urgent matter or if you are at all concerned there may be a serious cause for your symptoms. An e-consult sent on Friday WILL NOT BE SEEN till Monday, or Tuesday on Bank Holidays. Please use 111 over weekends and Bank Holidays! The e-Consultation system is designed to help patients get a quick and easy solution to relatively minor and straightforward requests or problems, which will usually be of an administrative nature. It is not suitable for carrying out a clinical consultation which might need discussion, explanation and examination. If you have a medical problem you need to speak to the doctor or nurse about, and especially if any examination will be required, please do not send an e-Consult request. This will take time to respond to. Instead, phone to make an appointment for a telephone or in-person consultation, in the usual way.
We love to hear from our patients; sending us your comments is also just a click away
If you’re not yet a patient here at Coxhoe, but would like to be, you can pick up the necessary forms at Reception.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
We also have a Facebook page with up to date information about the surgery:
Visit us on Facebook
CQC INSPECTED AND RATED GOOD IN 2022
(Site updated 12/08/2022)