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Coronavirus (COVID-19): Please wear a mask/face covering whilst inside the surgery building. Stay at home if you or a household member have symptoms of Coronavirus.

Appointment System

  • We offer a range of routine patient pre-bookable appointments for non-urgent problems.

  • If all of the near-future pre-bookable appointments have been taken and there are none left within a suitable time-frame to deal with your problem, then we will definitely find a solution for you. If necessary we will fit your request into the "Urgent" system as below. We do not operate a "call back tomorrow" policy.

  • All "Urgent" requests will be dealt with initially over the telephone by a Doctor or Nurse Practitioner, discussing the problem with the patient/caller the same day.

  • The reception staff will take details from the patient (contact telephone number and brief description of the problem if possible) to enable the clinical team to prioritise the order of calls. 

  • The request will be added to a telephone list and a Doctor or Nurse Practitioner will ring back as soon as possible.

  • The Doctor or Nurse Practitioner will book face to face appointments where it is agreed that an appointment is necessary, normally for the same day, unless the problem can be resolved over the phone.

  • Patients can still book pre-bookable Doctor and Nurse Practitioner appointments for up to six weeks in advance. They can do this by telephoning Reception, or via the internet/ NHS App.

  • Nurse and Health Care Assistant appointments are unaffected by the new system described here. 

Telephone triage of non-routine requests makes access to appointments quicker, fairer and safer by involving clinicians directly. It enables the Doctors and Nurse Practitioners to understand the problem and ensure that patients who need to be seen quickly get an appropriate appointment.

Extended Hours Access

 

Coxhoe is part of Central Durham GP Federation. If you need to see a GP in the evening or weekends, appontments are available at selected times. These are from 6.30pm on some weekday evenings as well as some Saturday and Sunday mornings. Please call the surgery to book an appointment. There are no walk-in slots, you must book beforehand and may need to speak to the doctor or nurse on the phone first due to the coronavirus restrictions in force. Thank you!

 

"Out of Area" Patients

From January 2015 practices have been allowed to register patients who live outside the practice boundaries. Any such registrations are at  the discretion of the practice, taking into account the feasibility of being able to provide good GP services "at a distance". This varies between patients and depends on medical and geographical considerations. Special registration requests and unusual circumstances patients may apply even if not covered by the guidelines detailed here. Such registration requests will be considered by a senior doctor and the practice manager on a case by case basis. It is vitally important that all parties are clear who will be responsible for home visits and emergency care. If an application is successful, the patient is registered as an "out of area" patient on the understanding that they will not be able to receive home visits from Coxhoe, they must attend the surgery in person for all ordinary needs which cannot be sorted out by phone. If an "out of area" patient does need urgent attention close to home, or a home visit, this will be arranged via the NHS phone service 111. For details of the NHS regulations governing this system, please contact reception. Thank you.

Government Coronavirus Data Extraction

The UK Government are extracting data from all GP systems regarding patients' coronavirus status. Cestria is required by law by the Government to comply with this data extraction. For more information, please click HERE.

GP Average Earnings

All Practices are now required to publish this information. The average pay for GPs working in Coxhoe Medical Practice in the last financial year was £94,514 before tax and national insurance deductions. This is for 1 full time GP, 2 part time GPs and 2 locum GPs who worked in the practice for more than 6 months.

 

The figures were prepared for us in accordance with Government rules by our accountants.

 

Accessible Information Standard

We want to ensure that you can read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell us if:

  • You need information in Braille, large print or "easy read".
  • You need British Sign Language interpreter or advocate.
  • We can support you to lip-read or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment or telephone 0191 3770215 between 2pm and 4pm.

 

 

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