Appointment System

  • We offer a range of routine patient pre-bookable face to face and telephone appointments for non-urgent problems. 

  • If all of the near-future pre-bookable appointments have been taken and there are none left within a suitable time-frame to deal with your problem, then we will definitely find a solution for you. If necessary we will fit your request into the "Urgent" system as below. We do not operate a "call back tomorrow" policy.

  • All "Urgent" requests will be dealt with initially over the telephone by a Doctor or Nurse Practitioner, discussing the problem with the patient/caller the same day. 

  • The reception staff will take details from the patient (contact telephone number and brief description of the problem if possible) to enable the clinical team to prioritise the order of calls. 

  • The request will be added to a telephone list and a Doctor or Nurse Practitioner will ring back as soon as possible.

  • The Doctor or Nurse Practitioner will book face to face appointments where it is agreed that an appointment is necessary, normally for the same day, unless the problem can be resolved over the phone.

  • Patients can book Doctor and Nurse Practitioner appointments for up to six weeks in advance. You can do this by telephoning Reception, or via the internet/ NHS App.

  • Nurse and Health Care Assistant appointments are unaffected by the new system described here. 

Telephone triage of non-routine requests makes access to appointments quicker, fairer and safer by involving clinicians directly. It enables the Doctors and Nurse Practitioners to understand the problem and ensure that patients who need to be seen quickly get an appropriate appointment.

appointments

To allow you to be dealt with in the most efficient way the receptionist may ask you a few questions so that they can make sure you speak to/see the most appropriate clinician in the team (this could be a GP, Nurse Practitioner, first-contact physio), sometimes they may redirect you to the pharmacist if this is appropriate. This is known as 'care navigation' -see link for more information: Care Navigation (countydurhamccg.nhs.uk) 

Extended Hours Access

 

Coxhoe is part of Central Durham GP Federation GP federations (countydurhamccg.nhs.uk). If you need to see a GP in the evening or weekends, appontments are available at selected times. These are from 6.30pm on some weekday evenings as well as some Saturday and Sunday mornings. Please call the surgery to book an appointment. There are no walk-in slots, you must book beforehand and may need to speak to the doctor or nurse on the phone first due to the coronavirus restrictions in force. Thank you!

Late Appointments

The surgery can offer late appointments one night a week.  Appointments can be booked up to two weeks ahead with a GP and Nurse.  Please ask the receptionist if you wish to book an appointment. Extended hours appointments are available on Thursday evenings.

Check-In

Please book in by using the self-check in or at reception for all appointments when you arrive and always check with reception staff if you think you have been missed.

Your appointment is for you only. Please do not ask the doctor to see someone else as well during your consultation – make a separate appointment for each patient. Please let us know in good time if you cannot keep an appointment so we can offer it to another patient.

Please remember that you will usually see a nurse for a review of your chronic illness. You do not need to see the doctor as well.

Chaperones 

If you wish to have a chaperone present during your consultation with the Doctor or Nurse, please ask at the reception desk before you go in for your appointment, or ask during your consultation.

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